Privacy Policy

Last Updated: September 29, 2026

1. Introduction

Infinity Outdoor Services LLC ("Infinity Outdoor Services," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your information when you use our website at https://infinityoutdoorservices.com and our services. That includes our text messaging (SMS) program, email communications, and website tracking tools. By using our services or opting into our communications, you agree to this Privacy Policy and our Terms and Conditions.

Infinity Outdoor Services LLC is a tree service and outdoor property maintenance company serving Fort Wayne, Indiana and the surrounding communities.

Privacy questions or requests: Email [email protected], call 260-402-0681, or write to Infinity Outdoor Services LLC, 4310 Illinois Rd Ste 2302, Fort Wayne, IN 46804.

2. Information We Collect

Contact information. We may collect your name, email address, mobile phone number, and mailing address when you:

submit a form on our website,

book an appointment,

request an estimate,

contact us by phone or email, or

otherwise provide it to us.

Communications data. If you opt in, we collect your messaging preferences and keep records of your consent and any opt-out activity for SMS and email communications. Providing your phone number and consenting to text messages are optional and are never required to request an estimate or receive service.

Usage and device information. We may use cookies, pixels, and analytics tools to collect information about how you use our website. This may include your IP address, browser type, pages visited, and interaction data.

Appointment and service data. If you schedule an appointment or use our services, we may collect related details such as the service address, job details, scheduling information, and estimate or invoice records.

3. How We Use Your Information

We use your information to:

Provide requested services and customer support

Respond to your questions and estimate requests

Send conversational and customer support text messages and emails that you have consented to receive

Schedule, confirm, and coordinate appointments and service visits

Improve our website and service performance using analytics

Maintain compliance records related to consent and opt-outs

Protect our business and our customers, including fraud and security monitoring

4. SMS Messaging Program

If you provide your mobile number and check the SMS consent box on one of our forms, you agree to receive conversational and customer support text messages from Infinity Outdoor Services LLC, sent from 260-402-0681. Our text messages are limited to:

Conversational: replies to questions and messages you send us.

Customer support: help with your estimate request, appointment scheduling and changes, crew arrival updates, and follow-up on service you have requested.

We do not send marketing or promotional text messages.

Message frequency varies. Message and data rates may apply. Reply STOP or CANCEL at any time to unsubscribe. Reply HELP for assistance, or contact us at 260-402-0681. Consent to receive text messages is not a condition of purchase or of receiving any service from us.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to personalize your experience and understand how our website is used. You can control cookies through your browser settings. Some features of the site may not work correctly if cookies are disabled.

6. Do We Share Your Information With Third Parties?

We do not sell your personal information. We may share your information only with service providers that help us operate our website, scheduling, messaging, and business operations, and only as necessary to provide our services and communications.

Who we share with and why:

Text message and email delivery providers: to send the messages you have agreed to receive.

Scheduling, estimate, and customer management software: to receive your estimate requests and to manage your appointments, estimates, and invoices.

Customer support tools: to respond to your questions and requests.

Website hosting and analytics providers: to run our website and understand how it is used so we can improve it.

These providers may use your information only to perform services for us. They may not use it for their own marketing or any other purpose.

Legal and safety. We may disclose information if required by law, or to protect the rights, safety, and security of Infinity Outdoor Services LLC, our customers, or others.

Business transfers. If Infinity Outdoor Services LLC is involved in a merger, acquisition, or asset sale, information may be transferred as part of that transaction. Any successor will be required to honor this Privacy Policy.

Mobile information and SMS consent. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

7. Data Retention

We keep your information for as long as you remain subscribed to our SMS program, or as needed to provide services, resolve disputes, and meet our legal and recordkeeping obligations. You may request deletion of your information at any time by contacting us using the details below.

8. Your Choices

SMS opt-out. You can opt out of text messages at any time in any of these ways:

Reply STOP or CANCEL to any message.

Call or text us at 260-402-0681.

Email [email protected].

After you send STOP, we will send one final confirmation message, and your number will be removed from our list within 24 hours. You will not receive any further text messages from us unless you opt back in.

Email opt-out. You can unsubscribe from our emails by clicking the unsubscribe link in any email or by contacting us directly.

Access, correction, and deletion. You may contact us to request access to, correction of, or deletion of your personal information, subject to applicable law.

9. Data Security

We use reasonable administrative, technical, and physical safeguards, including secure storage measures, to protect your information from unauthorized access. No method of transmission or storage is fully secure, so we cannot guarantee absolute security.

10. Children's Privacy

Our services are not intended for children under 13, and we do not knowingly collect personal information from children.

11. Updates to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new Last Updated date.

12. Contact Us

If you have questions about this Privacy Policy, want to make a privacy request, or need help with or want to stop our text messages, contact us:

Infinity Outdoor Services LLC
Mailing address: 4310 Illinois Rd Ste 2302, Fort Wayne, IN 46804
Phone: 260-402-0681
Email: [email protected]
Website: https://infinityoutdoorservices.com